Exchanges and Returns

EXCHANGES & RETURNS

We want you to love our products as much as we do. If there is something that is not right about a product that you receive please let us know!


**Christmas 2020 Return Policy
**
Regular priced items purchased between November 15, 2020 and December 24, 2020 will be accepted for return within 14 days of delivery/pickup OR exchange until January 15, 2021. 

Sale items purchased between November 15, 2020 and December 24, 2020 will be accepted for exchange only until January 15, 2021. We will not refund sale items.

All return items must be unworn, unwashed and still have the tags attached.

After December 24, 2020, new purchases made will be subject to our regular year-round return policy (see below).


Year-Round Return Policy
We will happily accept exchanges and refunds on unwashed, unworn items within 14 days of receipt, with the original tags and packaging in tact.  If the item is "local pick up", this 14 days starts at time when the pickup email is sent. 

All items purchased on sale (during a promotion, sale event, or with a discount code) are final sale - no returns, exchanges or store credit.


How to Do a Return/Exchange

If you are local and wish to do a return or exchange please pop by the boutique:

#1 - 3487 191 Street
Surrey, BC
V3Z 0P6

We are open 9am-4pm Monday to Friday, with the exception of statutory holidays. 

If you are not local, please mail the items back to the address below. Make sure to include your original packing slip along with a note indicating whether you'd like to do a return or exchange.

Jax & Lennon Clothing Co.
#2 - 3487 191 Street
Surrey, BC
V3Z 0P6
 
Please note: All sale items are final sale unless otherwise stated.