Exchanges and Returns

We want you to love our products as much as we do. If there is something that is not right about a product that you receive please let us know!

Regular priced items purchased between November 28, 2019 and December 24, 2019 will be accepted for return within 14 days of delivery/pickup, OR exchange until January 15, 2020.

Sale items purchased between November 28, 2019 and December 24, 2019 will be accepted for exchange only until January 15, 2020. We will not refund sale items.

All returned/exchanged items must be unworn, unwashed and still have the tags attached.

All orders placed after December 24, 2019 will be held to our regular year-round return policy (see below).

Year-Round Return Policy
We will happily accept exchanges and refunds on regular-priced items that are unwashed, unworn items within 14 days of receipt with the original tags and packaging in tact.  If the item is "local pick up", this 14 days starts at time when the email is sent. 

All items purchased on sale (during a promotion, sale event, or with a discount code) are final sale - no returns, exchanges or store credit.

How to Do a Return/Exchange
If you are local and wish to do a return or exchange please pop by the showroom (see address below). We are typically open 9-4 Monday to Friday, with the exception of statutory holidays.  You can call 604.532.3724 or email before you stop by to make sure we are in the office. 

If you are not local, please mail the items back to the address below. Make sure to include your original packing slip along with a note indicating whether you'd like to do a return or exchange.

Jax & Lennon Clothing Co.
#122 - 19055 34A Ave
Surrey, BC
V3Z 0P6
Please note: All sale items are final sale unless otherwise stated.