Exchanges and Returns

**IMPORTANT**
We ARE still doing returns and exchanges!
We understand that it may not be as easy for you to get to a post office/our showroom while we all practice social distancing and isolation, so we are being flexible with our usual 14 day return policy.
Please return your items once you feel safe and comfortable doing so, regardless of how many days that takes. 
Stay safe & take care!

**SHOWROOM CLOSED*
**In order to keep our staff and customers safe and healthy,
our showroom is closed until further notice.**
Local pickup is still available between 9am and 4pm, Monday to Friday.

We are currently asking that in-person exchanges & returns
be done in the following way:

1. Call ahead (604.532.3724) and let us know you're coming by for an exchange/return. If you are doing an exchange, we'll set the new items aside for you.

2. When you arrive, either:
a) park in one of the parking spots marked for Unit 122 & call us - we can bring your items out to your vehicle!
b) come ring the doorbell. We'll meet you at the door!

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We want you to love our products as much as we do. If there is something that is not right about a product that you receive please let us know!

We will happily accept exchanges and refunds on unwashed, unworn items within 14 days of receipt, with the original tags and packaging in tact.  If the item is "local pick up", this 14 days starts at time when the pickup email is sent. 

All items purchased on sale (during a promotion, sale event, or with a discount code) are final sale - no returns, exchanges or store credit.

How to Do a Return/Exchange
If you are local and wish to do a return or exchange please pop by the showroom (see address below). We are typically open 9-4 Monday to Friday, with the exception of statutory holidays.  You can call 604.532.3724 or email info@jaxandlennon.com before you stop by to make sure we are in the office. 

If you are not local, please mail the items back to the address below. Make sure to include your original packing slip along with a note indicating whether you'd like to do a return or exchange.

Jax & Lennon Clothing Co.
#122 - 19055 34A Ave
Surrey, BC
V3Z 0P6
 
Please note: All sale items are final sale unless otherwise stated.