Policies

• We cannot make any changes to your order once it has been placed (including item size/colour/quantity, shipping address and shipping method) so please double-check everything before you pay! We also cannot add a discount code after your order has been placed.

• We will not cancel or combine orders. Please review your order carefully before submitting.

•  If you want to pick up your order at our showroom, you must select "Pick up" at checkout. All local pick up orders must be picked up within 14 days of receiving your "order ready for pick up" email

• Unless otherwise stated, orders will ship within 1-5 business days of being placed. During sales and launches, when we receive a higher volume of orders, shipping times are longer - approximately 14 business days. 

• If you're not 100% happy with your purchase you can exchange or return unwashed, unworn, tagged items within 14 days of receipt, with the exception of sale purchases which are final sale. For more details, visit the Returns & Exchanges page on our website.

If you have any other questions regarding the order process, visit our FAQ page or email us at info@jaxandlennon.com.