FREQUENTLY ASKED QUESTIONS
Everything you need to know (and a few things you might be wondering).
SIZING & PRODUCT CARE
HOW DOES J&L SIZING WORK?
Our baby clothing generally fits true to size, while our kids’ and youth clothing typically fits closer to the second number in the labelled size range.
Our women’s collection follows standard numerical size equivalents.
Every style is a little different, so we recommend checking the sizing photos included in individual product listings.
For more information, visit our Size Guide.
WHY DOES J&L CLOTHING FIT FOR SO LONG?
We put a lot of thought into the fit of our clothing, designing many pieces with comfort, versatility, and room to grow in mind.
From pants that can be worn cuffed to dresses that eventually become tunics, many of our styles can be worn in different ways as children grow.
Of course, every child grows differently, but longevity has always been an important part of our design process.
HOW SHOULD I CARE FOR MY J&L CLOTHING?
We recommend laying garments flat or hanging them to dry whenever possible to help preserve their fit, fabric, and longevity.
Because we use a variety of fabrics, care requirements may differ between styles.
Always follow the care instructions on your garment’s label.
WHERE IS YOUR CLOTHING MADE?
We’re proudly Canadian-owned, and the vast majority of our clothing is manufactured right here in Canada!
We also work with select international manufacturers, depending on the product and collection.
WHAT FABRICS DO YOU USE?
We carefully select our fabrics with comfort, quality, durability, and everyday wear in mind.
Our collections feature a variety of thoughtfully chosen materials, including bamboo fabrics, organic cotton, cotton, hemp, linen, Tencel™, and carefully selected fabric blends.
We prioritize soft, breathable, high-quality materials that are made to be worn, loved, washed, and passed down.
We also use OEKO-TEX® STANDARD 100 certified fabrics, which have been tested for harmful substances, because what goes against your family’s skin matters to us.
Fabric compositions and certifications vary by product. You’ll find the exact fabric content listed on each individual product page.
ORDERS & SHIPPING
HOW LONG WILL MY ORDER TAKE TO SHIP?
Our typical processing time is 1–3 business days.
During collection launches, major sales, and other high-volume periods, processing may take up to 14 business days.
Shipping transit times are additional.
DO YOU OFFER FREE SHIPPING?
Yes!
We offer free shipping on orders over $200 CAD within Canada and the United States.
During major sales, free shipping is temporarily unavailable. A $15 CAD flat shipping rate applies to all orders within Canada and the US, regardless of order value.
DO YOU SHIP INTERNATIONALLY?
Absolutely!
We ship worldwide, with international shipping rates calculated at checkout.
International orders may be subject to customs duties, taxes, or additional import fees, which are the customer’s responsibility.
CAN I PICK UP MY ORDER?
Yes!
We offer free local pickup at our boutique in Surrey, BC.
Simply select Local Pickup at checkout, and we’ll email you when your order is ready.
Please wait for your pickup confirmation before visiting.
CAN I COMBINE MULTIPLE ORDERS?
Unfortunately, we’re unable to combine orders once they’ve been placed.
Each order is processed separately, and any applicable shipping charges remain attached to the original order.
CAN I CHANGE OR CANCEL MY ORDER?
Once an order has been placed, we’re unable to make changes, cancel orders, combine orders, or apply discount codes retroactively.
Please double-check your order details before completing checkout.
CAN I REQUEST RUSH PROCESSING?
Usually, yes!
If you need your order by a certain date, we recommend contacting us before placing your order so we can confirm whether rush processing is possible.
Already placed your order? Reach out anyway!
We can often accommodate requests after an order has been placed, provided it hasn’t shipped and we’re not experiencing a high-volume period.
Please remember that rush processing doesn’t guarantee expedited shipping transit times.
WHY HASN’T MY TRACKING UPDATED?
Tracking information doesn’t always update immediately after a package has shipped.
Packages travelling internationally may also experience delays while passing through customs.
If your tracking hasn’t updated for an extended period, please reach out and we’ll do our best to help investigate.
WHAT HAPPENS IF MY PACKAGE IS LOST?
Once your package has been handed over to the shipping carrier, J&L is not responsible for lost, stolen, or delayed shipments, subject to applicable consumer protection laws.
That doesn’t mean we won’t help, though!
If something goes wrong, contact us with your order number. We’re always happy to assist with investigating the issue.
RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
We accept returns on eligible regular-priced items within 14 days of receiving your order.
Items must be unworn, unwashed, in their original condition, and have their original tags attached.
Eligible returns may be refunded to the original payment method or issued as store credit.
Please contact us before sending your return.
DO YOU OFFER EXCHANGES?
Yes!
Contact us to arrange an exchange, then include a little note inside your return package letting us know which item or size you’d like instead.
Exchanges are subject to availability.
We’ll meet you halfway on shipping! You cover the cost of sending your item back, and we’ll cover the cost of shipping your exchange to you.
ARE SALE ITEMS FINAL SALE?
Yes. Items purchased on sale, during promotional events, or using discount codes are final sale.
IS SHIPPING REFUNDABLE?
No. Original shipping charges are non-refundable.
Customers are also responsible for return shipping costs.
SHOPPING J&L
DO YOU RESTOCK SOLD-OUT ITEMS?
Sometimes!
While some pieces are produced in limited quantities, we occasionally restock popular styles, colours, and sizes.
Keep an eye on our website and social media for restock announcements.
DO YOU SELL GIFT CARDS?
Absolutely!
Our digital gift cards make a great gift for baby showers, birthdays, holidays, or anyone who loves a little J&L.
Gift cards are delivered electronically and can be purchased directly through our website.
DO YOU HAVE A PHYSICAL STORE?
We sure do!
You can shop with us in person at our boutique in Surrey, British Columbia.
We carry J&L clothing alongside a selection of other thoughtfully chosen brands and products.
DO YOU CARRY WOMEN’S CLOTHING?
Yes!
While J&L originally started with baby and children’s clothing, we’ve grown to include youth and women’s collections too.
WHOLESALE & CONTACT
DO YOU OFFER WHOLESALE?
Yes!
We’re currently accepting wholesale inquiries from retailers interested in carrying Jax & Lennon.
Please visit our become a stockist page or contact our team for more information.
HOW CAN I CONTACT YOU?
We’re always happy to help!
For questions about sizing, orders, shipping, or anything else, please reach out to our team at:
jaxandlennonco@gmail.com