HOLIDAY RETURNS & SHIPPING
A LITTLE EXTRA TIME FOR GIFT GIVING.
Shopping for someone special? We’ve extended our return window to make holiday gifting a little easier.
Whether you’re shopping early, wrapping gifts, or waiting to see if everything fits just right, here’s everything you need to know.
EXTENDED HOLIDAY RETURNS
PURCHASES MADE NOVEMBER 1 – DECEMBER 25, 2026
Regular-priced items purchased during this period are eligible for extended holiday returns and exchanges until January 14, 2027.
To qualify, items must be unworn, unwashed, in their original condition, and have their original tags attached.
Within 14 days of delivery: Eligible regular-priced items may be returned for a refund to the original payment method or store credit.
After 14 days of delivery, until January 14, 2027: Eligible regular-priced items may be exchanged or returned for store credit only.
All returns and exchanges must be approved by our team before being sent back.
SALE & DISCOUNTED ITEMS
Items purchased on sale, during promotional events, or using discount codes are final sale, except where required by law.
Holiday exception: Size exchanges are permitted on discounted items purchased between November 1 and December 25, 2026, until January 14, 2027.
Exchanges must be for the same product in a different size and are subject to availability.
PURCHASES MADE AFTER DECEMBER 25, 2026
Orders placed after December 25 follow our regular Returns & Exchanges Policy.
Eligible regular-priced items may be returned or exchanged within 14 days of delivery.
Sale and discounted items remain final sale.
RETURN & EXCHANGE SHIPPING
We’ll meet you halfway on shipping! You cover the cost of sending your item back, and we’ll cover the cost of shipping your exchange to you.
Original shipping charges are non-refundable.
HOLIDAY SHIPPING INFORMATION
ORDER EARLY, GIFT HAPPILY.
We know how important it is for those special gifts to arrive in time.
During the holiday season, shipping carriers experience increased volumes, and delivery times may be longer than usual.
Our regular processing time is 1–3 business days. During major sales and other high-volume periods, processing may take up to 14 business days.
Shipping transit times are additional.
We strongly recommend placing holiday orders as early as possible.
HOLIDAY SHIPPING DEADLINES
Our recommended holiday ordering deadlines will be announced once 2026 carrier schedules and processing timelines are confirmed.
While our usual recommended cutoff is around December 14, this is not a confirmed deadline for 2026.
Please remember that shipping estimates are not guaranteed delivery dates.
LOCAL PICKUP
Want to skip the shipping stress?
We offer free local pickup at our boutique!
Simply select Local Pickup at checkout, and we’ll email you when your order is ready.
Our final holiday pickup date and boutique hours will be announced closer to Christmas.
Please wait for your pickup confirmation before visiting.
A LITTLE HOLIDAY REMINDER 🤎
The holidays are busy for everyone, including our small team behind the scenes.
We’re working hard to get your orders packed and on their way as quickly as possible, and we appreciate your patience during our busiest season.
Thank you for choosing to shop small this holiday season.
Happy holidays,
The J&L Team 🤎