RETURNS & EXCHANGES
We want you to love your J&L pieces.
We know shopping online isn’t always easy, especially when it comes to finding the right fit.
We do our best to provide detailed product descriptions, sizing information, and photos to help you shop confidently. But sometimes things just don’t work out, and that’s okay!
Here’s everything you need to know.
RETURNS
We accept returns on eligible regular-priced items within 14 days of receiving your order.
To qualify for a return, items must be unworn, unwashed, in their original condition, and have all original tags attached.
To get started, please contact us at jaxandlennonco@gmail.com with your order number and the items you’d like to return.
Once approved, we’ll provide return instructions.
Eligible returns can be refunded to your original payment method or issued as store credit.
EXCHANGES
Need a different size? No problem!
We’re happy to offer exchanges on eligible items, subject to availability.
Simply include a little note inside your return package letting us know which item and size you’d like instead.
We’ll meet you halfway on shipping!
You cover the cost of sending your item back to us, and we’ll cover the cost of shipping your exchange back to you.
Please contact us before sending your exchange so we can confirm availability and provide instructions.
SALE & PROMOTIONAL ITEMS
Items purchased on sale, during promotional events, or using discount codes are considered final sale and cannot be returned or exchanged.
Please double-check sizing and product details before ordering.
ORDER CHANGES & CANCELLATIONS
Once an order has been placed, we’re unable to make changes or cancellations.
Please double-check your order details before completing checkout.
DAMAGED OR INCORRECT ITEMS
We take quality seriously, but mistakes can happen!
If you receive an incorrect item or believe something is defective, please contact us with your order number and photos of the issue.
We’ll review everything and work with you to make it right.
RETURN SHIPPING
Customers are responsible for the cost of shipping items back to us.
All original shipping charges are non-refundable, including shipping fees paid at checkout.
We recommend using a tracked shipping service, as we cannot be responsible for packages lost in transit.
For eligible exchanges, we’ll meet you halfway! You cover the cost of shipping your item back to us, and we’ll cover the cost of sending your replacement item to you.
NEED HELP WITH SIZING?
Not sure which size to choose?
Reach out before ordering! We’re always happy to help you find the right fit.
Thank you for supporting Jax & Lennon. 🤎