Frequently Asked Questions

How long after I order will my items be shipped?
>> Orders will ship within 1-5 business days of being placed. Sale/launch week orders will take up to 7-14 business days. 

Am I able to rush my order?
>> If you need an order sooner or if you require express shipping please contact us before checking out.

How do I qualify for free shipping?
>> Orders with a subtotal (before taxes and after all discounts) of $175 CAD or more qualify for free shipping.

Why don't I see a shipping option for local pickup?
>> To indicate local pickup, use the code "localpickupsurrey" at checkout, and we will email you once your order is ready for pickup.

For more details, see our Showroom & Local Pickup page.

I live in the USA and my tracking page hasn't shown updates in quite a few days. What does this mean?
>> Canada Post will update US-bound package tracking within Canada, but once the package reaches the border there can sometimes be a pause in tracking updates while the package is processed by US customs. Once the package has cleared customs, which in our experience can sometimes take up to 7-14 business days, you will begin to see updates again. We recommend viewing your tracking page on the USPS website, which will show detailed updates for scans within the USA.

I ordered the wrong size, what now? 
>> We always stand by our product so if you ordered the wrong size or are not completely satisfied with your order please send us and email and we can get your order sorted out!  However, please note that all sale purchases are final.

Does Jax and Lennon Co. offer wholesale? 
>> We are not currently accepting any new wholesale applications. 

How does Jax and Lennon Co. clothing fit?
>> Our sizing runs true to size. Please do keep in mind that bamboo will shrink if dried so size accordingly! We always recommend laying flat or hanging to dry to preserve color and size!
You'll also find sizing charts on each item listing, as the last photo in the photo gallery.